Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of athena bays

athena bays

February 18, 2026

5  out of  5
rating by athena bays
"I've always had a great experience with each person I've dealt with at this office. Everyone is exceptionally kind, quick to find an answer. I've never felt like a stranger when speaking with them."
We responded:
"Athena, thank you for your wonderful feedback! I'm happy to know that our team has consistently provided you with a welcoming and efficient experience. We’re always here to assist you with any questions or needs you may have. Thanks for choosing us!"
Profile photo of Wesley McCoy

Wesley McCoy

February 10, 2026

5  out of  5
rating by Wesley McCoy
"The services and support that I have received overall has been outstanding! I switched from GEICO and didn't have high hopes before contacting State Farm. However, for starters I was able to speak to an actual person which was great. Elizabeth Stewart assisted me in a friendly manner, was able to answers all my questions, and saved me a considerable amount of money! I couldn't be happier with the switch and am very appreciative of the patience, promptness, and committed staff of Lori Watkins' office."
We responded:
"Thank you, Wesley, for sharing your experience! I'm glad to hear that Elizabeth was able to assist you so effectively and that you're satisfied with the switch to our office. We strive to provide personal and attentive service, and it's wonderful to know we met your expectations. If you ever need anything else, feel free to reach out!"
Profile photo of C H

C H

January 29, 2026

5  out of  5
rating by C H
"The best ,always help any time of the day/night.And the best rates in VA>"
We responded:
"Thank you for your fantastic feedback! I'm happy to know that you appreciate our availability and competitive rates. If you ever need anything else, we're just a call away!"
Profile photo of Marcus Thacker

Marcus Thacker

January 28, 2026

5  out of  5
rating by Marcus Thacker
"Service was great would recommend other people"
We responded:
"Marcus, thank you for your fantastic feedback! I'm happy to know you had a great experience with our service. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Profile photo of Sharon Wright

Sharon Wright

January 28, 2026

5  out of  5
rating by Sharon Wright
"Everyone at State Farm in Altavista is always very friendly and willing to help answer any and all of my questions. Thank you Elizabeth, Lori and Jeff."
We responded:
"Thank you, Sharon! I'm glad Elizabeth and Jeff were able to assist you with your questions. Our team is committed to providing friendly and helpful service. If there's anything else you need, just let us know!"
Profile photo of Austin Jarvis

Austin Jarvis

January 26, 2026

5  out of  5
rating by Austin Jarvis
"Elizabeth helped me obtain a new insurance card in a matter of minutes! Shoutout to her for the quick and polite service!"
We responded:
"Austin, thank you for your review! I'm happy to hear that Elizabeth was able to assist you quickly and politely with your new insurance card. We appreciate your feedback and are here for any future needs you might have. Let us know if there's anything else we can do for you!"
Profile photo of Roger Ridgeway

Roger Ridgeway

January 19, 2026

5  out of  5
rating by Roger Ridgeway
"Good insurance rates and affordable monthly payments without extra fees."
We responded:
"Thank you, Roger! I'm happy to know you're satisfied with our insurance rates and payment options. If you ever have questions or need assistance, feel free to reach out. We’re here to help!"
Profile photo of Craig T

Craig T

January 19, 2026

5  out of  5
rating by Craig T
"Lori and her staff are very easy to work with and have done an excellent job with our insurance for years. I highly recommend them."
We responded:
"Thank you, Craig! I'm happy to hear that you've had such a positive experience with our team over the years. Your recommendation means a lot to us. If there's anything else we can assist you with, just let us know!"
Profile photo of Brianna Back

Brianna Back

January 15, 2026

5  out of  5
rating by Brianna Back
"Elizabeth was very helpful and made switching policies an easy and smooth process!"
We responded:
"Thank you, Brianna! I'm happy to hear that Elizabeth was able to assist you and make the transition to a new policy seamless. Our team is dedicated to providing excellent service, and your feedback means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Shadow Gamer

Shadow Gamer

January 14, 2026

5  out of  5
rating by Shadow Gamer
"Jeff is the most nicest person and very helpful. He helped me get life insurance that’s best for me. He did a really good job. I would pick him any day to help me again. Thank you Jeff."
Profile photo of Mark Wheeler

Mark Wheeler

January 13, 2026

5  out of  5
rating by Mark Wheeler
"Ashley was very knowledgeable and professional and helpful. Great person to deal with"
We responded:
"Thank you, Mark! I'm happy to hear that Ashley provided you with knowledgeable and professional service. She's a great asset to our team. If you need anything else, feel free to reach out!"
Profile photo of Zain Southern

Zain Southern

January 13, 2026

5  out of  5
rating by Zain Southern
"Amazing experience great customer service I had a extremely nice lady named Ashley 10/10 recommend to anybody, they gave me the cheapest price and best service and explained everything and answered all my questions"
We responded:
"Thank you, Zain! I'm happy to hear about your amazing experience with our office. Ashley is indeed a valuable part of our team, and I'm glad she could assist you with everything you needed. We appreciate your recommendation and are here for any future questions or needs you might have. Thanks for choosing us!"
Profile photo of Karen Smith

Karen Smith

January 12, 2026

4  out of  5
rating by Karen Smith
"Lori Watkins
State Farm Insurance"
We responded:
"Thank you so much, Karen, for your wonderful feedback! I'm really happy to see your positive rating. We're here to help with any questions or needs you might have!"
Profile photo of Ann Marie Evans

Ann Marie Evans

December 30, 2025

4  out of  5
rating by Ann Marie Evans
"My husband and I were looking for auto insurance. Lori Watkins office was very thorough. The prices were great so much cheaper than my other auto insurance. We also decided to bundle our home insurance too. The office worked with us and get us a great price with renters insurance too, for my college son’s rental house. I would highly recommend Katherine. She helped us with both policies."
We responded:
"Thank you, Ann Marie, for sharing your experience! I'm happy to hear that our office could assist you and your husband with your insurance needs. Katherine is indeed a valuable part of our team, and I'm glad she could help you find the right policies. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Sherry Clendaniel

Sherry Clendaniel

December 4, 2025

5  out of  5
rating by Sherry Clendaniel
"Elizabeth helped us resolve an issue with a car title, gave us step-by-step instructipns which calmed my Dad's stress. Thank you"
We responded:
"Thank you, Sherry! I'm delighted to hear that Elizabeth was able to assist with the car title issue and provide clear instructions for your dad. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
Profile photo of jack golden

jack golden

December 4, 2025

5  out of  5
rating by jack golden
"Lori and Elizabeth went over and above to work out an insurance policy for us. A top rated insurance company with personalized, local service. They were just great to work with."
We responded:
"Thank you, Jack! I'm happy to hear that we provided you with exceptional service and a personalized experience. Your satisfaction is important to us, and we’re glad to have been able to assist you with your insurance needs. If you have any questions or need further assistance, feel free to reach out anytime!"
Profile photo of ronald coleman

ronald coleman

December 2, 2025

4  out of  5
rating by ronald coleman
"Their price seems compatible, but maybe a little high for three vehicle's with two 78 yr old drivers just around town . The personnel has been very satisfying."
We responded:
"Thank you, Ronald, for sharing your thoughts! I'm glad to hear that you've found our team satisfying. I understand your concerns about pricing, and I’d be happy to discuss your policy further to ensure it meets your needs. Feel free to reach out anytime!"
Profile photo of Mica Frazier

Mica Frazier

November 20, 2025

5  out of  5
rating by Mica Frazier
"Great representatives professional and courteous knowledgeable abt all that i asked about my polices.Again great service."
We responded:
"Thank you, Mica! I'm happy to hear that our representatives were professional and courteous while assisting you with your policies. We appreciate your feedback and are always here to provide great service. Let us know if there's anything else we can do for you!"
Profile photo of Teresa Connell

Teresa Connell

November 4, 2025

5  out of  5
rating by Teresa Connell
"Lori and her team are exceptional! Friendly, knowledgeable and helpful. Please see Lori for all your insurance needs."
We responded:
"Thank you so much for your wonderful review! Lori and the whole team are thrilled to hear you had such a great experience. We’re all here to make your insurance journey easy, friendly, and stress-free. Looking forward to helping you with all your insurance needs—Lori’s always ready to assist! Thanks again for choosing us! 😊👍"
Profile photo of Lisa G

Lisa G

October 30, 2025

5  out of  5
rating by Lisa G
"I’ve been with Lori Watkins’ State Farm office for several years, and they’ve always been wonderful to work with. Every time I call, the team is professional, pleasant, and quick to help. Elizabeth and Jeff have both gone above and beyond to answer my questions and make sure everything is taken care of. It’s rare these days to find an office that still provides such personal and friendly service. I’ll continue using this local State Farm team for both my personal and business insurance needs - they truly make things easier for us!"
We responded:
"Thank you so much for your kind words and continued trust in Lori Watkins’ State Farm office! We’re thrilled to hear that Elizabeth, Jeff, and the entire team have consistently provided you with professional, friendly, and attentive service. It’s our pleasure to make the insurance process easier and more personal for you. We look forward to supporting all your personal and business insurance needs for many years to come!"
Profile photo of Mayra Cordero

Mayra Cordero

October 14, 2025

5  out of  5
rating by Mayra Cordero
"I called for one insurance policy and decided to extend it to more than one policy. Steven was extremely helpful and knowledgeable."
We responded:
"Thank you, Mayra! I'm glad to know that Steven provided you with such helpful and knowledgeable service. It's wonderful to hear that you decided to extend your coverage with us. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Profile photo of Nancy Zacherl

Nancy Zacherl

October 13, 2025

5  out of  5
rating by Nancy Zacherl
"Lori and her team offer great rates and excellent prompt service. It is a pleasure doing business with such a nice and competent local office."
We responded:
"Thank you, Nancy! I'm happy to hear that you appreciate our rates and prompt service. It's wonderful to know that doing business with our local office is a pleasure for you. Let us know if there's anything else we can assist you with!"
Profile photo of Meredith Baldridge

Meredith Baldridge

October 9, 2025

5  out of  5
rating by Meredith Baldridge
"Lori and her team are amazing! They truly care about you and your family. It's not just an insurance policy to them. You are part of their family."
We responded:
"Thank you, Meredith! I'm happy to know that you feel like part of our family. We truly value the relationships we build with our customers. If there's anything else we can do for you, just let us know!"
Profile photo of Paula Traina

Paula Traina

October 9, 2025

5  out of  5
rating by Paula Traina
"Always willing to help a friend in need."
We responded:
"Thank you, Paula! I'm happy to know that our willingness to assist is appreciated. We’re always here to support you and your friends whenever needed. Let us know if there's anything else we can do for you!"
Profile photo of Nasir Khan

Nasir Khan

October 7, 2025

5  out of  5
rating by Nasir Khan
"Elizabeth is a great customer care person. She is always very courteous, helpful and treat customers very nicely. She is very responsive and try to resolve issues as quickly as possible."
We responded:
"Thank you, Nasir, for your feedback! I'm glad to hear that Elizabeth has been helpful. Our team is dedicated to providing efficient service. Let us know if you need anything else!"