State Farm® Insurance Agent Lori Watkins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kristin Newsome
March 17, 2025
5
out of
5
rating by Kristin Newsome
"Fantastic customer service and very friendly staff."
We responded:
"Thank you, Kristin, for your wonderful feedback! I'm glad to know you had a positive experience with our team. We're here to assist with any of your insurance needs, so feel free to reach out anytime!"
Becky Smith
March 11, 2025
5
out of
5
rating by Becky Smith
"Very responsive and helpful! Great place to get most of your insurance needs!!"
We responded:
"Thank you, Becky, for your wonderful review! I'm glad you found our team responsive and helpful. It's fantastic to know we could meet your insurance needs. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
John Carter
March 3, 2025
5
out of
5
rating by John Carter
"Great instance lady. Very excellent customer service. Best customer service I have ever had. Lori jumps right on it and gets me what I need. Thanks Lori and team."
We responded:
"Thank you for the five-stars, John! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most. It was great visiting with you!"
Ryan Hunter
February 20, 2025
5
out of
5
rating by Ryan Hunter
"I had the pleasure of working with Jeffery Smith and Elizabeth Stewart, and I couldn’t be more impressed with their professionalism and efficiency. They handle everything in a timely manner, ensuring that all my questions and concerns were addressed with clarity and care. Their dedication to providing excellent customer service truly stands out, making the entire process smooth and stress-free. If you're looking for knowledgeable and responsive representatives, Jeffery and Elizabeth are the ones to trust. Thank you both for your outstanding service!"
We responded:
"Ryan, thank you so much for your kind words. Elizabeth and Jeff are the best!!! And we love working with great customers like you as well!"
calveta odom
February 10, 2025
5
out of
5
rating by calveta odom
"I spoke with Elizabeth today, and I was very pleased with her professionalism and the excellent assistance she provided!"
We responded:
"Thank you, Calveta, for sharing your experience! I'm glad to hear that Elizabeth's assistance made a positive impact. We're here to help with any future needs or questions you may have."
George Hall
February 4, 2025
5
out of
5
rating by George Hall
"Very knowledgeable. Great returning calls. Best price I found. Highly recommend."
We responded:
"Thanks George! It was a pleasure speaking with you as well and we are so thankful you found us!! We love doing business with folks like you!!"
Darlene Kaiser
January 22, 2025
5
out of
5
rating by Darlene Kaiser
"We have been dealing with Lori’s office for 3+ years and have been very satisfied with their service. The staff is always very knowledgeable and helpful!"
We responded:
"Thank you, Darlene, for your wonderful feedback! I'm so happy to know that you've been satisfied with our service for over three years. Our team takes pride in being knowledgeable and helpful, and your kind words mean a lot to us. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here for you!"
William Zuniga
December 19, 2024
5
out of
5
rating by William Zuniga
"Great team to work with. So pleased with Lori and her reps support. Excellent customer service but what really stood out to me was their ability to put my needs first. Thank you! Highly recommend for all your insurance needs."
We responded:
"Thank you, William! I'm happy to know that you had such a positive experience with our team. It's wonderful to hear that our focus on your needs made an impact. Your recommendation means a lot to us. If you ever have any questions or need further assistance, we're here to help!"
Fred Hottle
November 26, 2024
5
out of
5
rating by Fred Hottle
"was a great experience with the agent she was the most greatest help. hope to be with state farm for a while"
We responded:
"Fred, Thanks so much for your kindness. We try our best to make sure you get everything you need!! Thanks for being a part of Lori Watkins State Farm!!"
TIFANY OFFUTT
November 21, 2024
5
out of
5
rating by TIFANY OFFUTT
"Lori Watkins and her team are truly exceptional. Their dedication to clients is remarkable. The agents diligently inform customers about their insurance options and update them on any changes. I highly recommend this branch to everyone. At Lori Watkins State Farm, you're more than just a client; you're treated like family."
We responded:
"Tifany, thank you so much for your wonderful review! I'm glad to know that you feel our team is dedicated and informative. We truly strive to treat everyone like family and ensure they are well-informed about their insurance options. Your recommendation means a lot to us. If you ever need anything or have any questions, we're always here to help. - Lori Watkins - State Farm Insurance Agent, Altavista, VA"
patferrin
November 13, 2024
5
out of
5
rating by patferrin
"Elizabeth called me to offer an updated package deal of home and auto insurance. She was very pleasant, knowledgeable, and efficient. We are happy to change so we could save nearly $500 Over Geico."
We responded:
"Elizabeth, thank you for your review! I'm glad that Elizabeth was able to assist you with an updated home and auto insurance policy. We appreciate your trust in our office and are always here to help with any future needs or questions. - Lori Watkins - State Farm Insurance Agent, Altavista, VA"
Rochelle Gooding
October 16, 2024
5
out of
5
rating by Rochelle Gooding
"Since switching over to State Farm with the office of Lori Watkins. I have felt a sense of ease. Staff are supportive and always helpful. State farm is home!"
We responded:
"Rochelle, thank you for your review! I'm glad to know that our office has provided you with a sense of ease. Our team is always here to support and assist you. If you ever need anything, don't hesitate to reach out. - Lori Watkins - State Farm Insurance Agent, Altavista, VA"
T Trumble
October 15, 2024
5
out of
5
rating by T Trumble
"I highly recommend this office. I had the privilege of working with Elizabeth. She was so sweet. I could tell she truly cared about what was best for me as a customer and wasn’t rushing me into a purchase. Thanks Elizabeth, I look forward to working with you more in the future!"
We responded:
"Elizabeth will be so happy to hear your kind words! We're glad she could provide you with the attentive and caring service you deserve. Our office is always here to help with any of your future needs. Thank you for your recommendation! - Lori Watkins - State Farm Insurance Agent, Altavista, VA"
Donna D
October 3, 2024
5
out of
5
rating by Donna D
"State farm has been my go-to insurance for over 25 years, Lori Watkins State Farm has been my agent for over 15 of those years. She and her professional team have found meaningful and helpful solutions to our individual needs. Through cars, home, claims, ups and downs, we can always get straight answers to sometimes tough questions life throws our way. Way to go Lori and team! Keep up the good work and service for years to come."
We responded:
"Donna, Thank you so much! We strive to meet the needs of our customers and offer solutions that fit your life! Thanks for sharing your experience! It is customers like you that make our job wonderful!"
William Thrower
September 24, 2024
5
out of
5
rating by William Thrower
"Elizabeth Stewart is an excellent agent. Very knowledgeable and always happy to help. Dealing with her was a pleasure. Highly recommended!"
We responded:
"William, thank you for the review and for the shoutout for Elizabeth! She is an outstanding member of our team."
Amy Perry
September 12, 2024
5
out of
5
rating by Amy Perry
"Great people that are quick to respond to your needs!"
We responded:
"Amy, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
Ray Mallinak
August 28, 2024
5
out of
5
rating by Ray Mallinak
"It was a pleasure working with insurance agent Steven at the Lori Watkins State Farm Insurance Office. He handled my many questions regarding automobile, home, and personal liability insurance matters in a timely, knowledgeable, and thorough manner with clear explanations that allowed for the making of well-informed decisions concerning the available options. I highly recommend this office when considering your insurance needs. Ray M."
We responded:
"Thanks Ray! Steven is awesome and loves making sure our customers and making the best decision for themselves!! We are honored to be your chosen insurance agency and company!!! We love working with people just like you!"
Gregg Carneal
August 11, 2024
5
out of
5
rating by Gregg Carneal
"I started the quote online, but wanted a professional review. Jeff called and did just that. After so many years of cut rate insurance, with a morsel of customer service, I am glad to be back with State Farm and it's nearby professionals."
We responded:
"Hey Gregg, We are thrilled to provide you with fantastic customer service and help you with ALL of your needs! We love having customers like you and really appreciate that you are back with State Farm and Chose Lori Watkins State Farm! Jeff is the best, isn't he!? THANKS for your kind words. Thanks a lot for your awesome review! I'm glad Jeff could help you out and provide the professional review you were looking for. It's great to have you back with State Farm and our local team. If you need anything else, we're here for you! - Lori Watkins - State Farm Insurance Agent, Altavista, VA"
Erin Tucker
July 15, 2024
5
out of
5
rating by Erin Tucker
"The process to set up my account was quick and easy. Elizabeth went above and beyond to help make my transition smooth!"
We responded:
"Thank you for sharing your positive experience, Erin! I'm glad Elizabeth went above and beyond to ensure a smooth transition for you. We're grateful for your kind words and look forward to assisting you with any future insurance needs. Lori Watkins - State Farm Insurance Agent, Altavista, VA"
Kimberly Cottle
July 15, 2024
5
out of
5
rating by Kimberly Cottle
"Lori is very personable and thorough. She cares very deeply about your needs and protection. She is very knowledgeable about the products and explains details at a level you can understand. She is a State Farm Asset!"
We responded:
"Thanks so much Kimberly! I look forward to a great, long relationship with you and your family!"
Brenda Foote
July 11, 2024
5
out of
5
rating by Brenda Foote
"Great customer service!"
We responded:
"Thank you for the positive feedback, Brenda! We are happy to hear that you had a great customer service experience with our team. We appreciate your kind words and are here to assist you with any insurance needs you may have in the future. - Lori Watkins - State Farm Insurance Agent, Altavista, VA"
melissa logan
June 4, 2024
5
out of
5
rating by melissa logan
"Lori and her staff are great, they always are a call away and help with everything."
We responded:
"Melissa, we thank you for your feedback! We are always striving for success with our customers, and it always makes us happy when we become the all-in-one solution for their insurance journey. We are always here for you so if you need anything additional, please feel free to reach out. Thank you for choosing us! - Lori Watkins - State Farm Insurance Agent | Tinley Park, IL"
Amy Wehlitz
May 15, 2024
5
out of
5
rating by Amy Wehlitz
"Always available immediately! Instant answers and solutions to every situation. I could not ask for, and have never had a better agent in my 55 years."
We responded:
"Wow, thank you for the amazing feedback! I'm thrilled to hear that you've been happy with our service! Being there for you right when you need us is what we aim for, so it's incredibly rewarding to know that I've been able to provide quick solutions for you. It's been a pleasure serving you, and we're here for you whenever you need assistance in the future! Lori Watkins - State Farm Insurance Agent | Altavista, VA"
Jen Pittman
May 7, 2024
5
out of
5
rating by Jen Pittman
"My experience with this office has been wonderful! They have been very helpful, organized and friendly. Customer service is definitely a huge strong point with them! Thank you so much, Jeff and Elizabeth, for making my experience with your company a wonderful one!!! Keep up the great work!"
We responded:
"Jen, thank you so much for your glowing review! Jeff and Elizabeth are valued members of our team, and I'm thrilled to hear that their dedication to exceptional customer service has made such a positive impact on your experience with us. We take pride in providing helpful, organized, and friendly service to all our customers, and it's wonderful to know that we're hitting the mark. Thank you for choosing our office, and we look forward to continuing to exceed your expectations in the future! - Lori Watkins - State Farm Insurance Agent | Altavista, VA"
Crystal
March 29, 2024
5
out of
5
rating by Crystal
"Jeff Smith is amazing at finding you the best rates. He also talk to you about everything they offer and listens as well. Thank you again Jeff."
We responded:
"Thank you, Crystal, for your delightful feedback! We're pleased to hear that Jeff was able to assist you in finding the best rates and provide you with valuable information. Our office is always here to help with any insurance needs you may have in the future. - Lori Watkins - State Farm Insurance Agent, Altavista, VA"