State Farm® Insurance Agent Lori Watkins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Donna D
October 3, 2024
5
out of
5
rating by Donna D
"State farm has been my go-to insurance for over 25 years, Lori Watkins State Farm has been my agent for over 15 of those years. She and her professional team have found meaningful and helpful solutions to our individual needs. Through cars, home, claims, ups and downs, we can always get straight answers to sometimes tough questions life throws our way. Way to go Lori and team! Keep up the good work and service for years to come."
We responded:
"Donna, Thank you so much! We strive to meet the needs of our customers and offer solutions that fit your life! Thanks for sharing your experience! It is customers like you that make our job wonderful!"
William Thrower
September 24, 2024
5
out of
5
rating by William Thrower
"Elizabeth Stewart is an excellent agent. Very knowledgeable and always happy to help. Dealing with her was a pleasure. Highly recommended!"
We responded:
"William, thank you for the review and for the shoutout for Elizabeth! She is an outstanding member of our team."
Amy Perry
September 12, 2024
5
out of
5
rating by Amy Perry
"Great people that are quick to respond to your needs!"
We responded:
"Amy, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
Ray Mallinak
August 28, 2024
5
out of
5
rating by Ray Mallinak
"It was a pleasure working with insurance agent Steven at the Lori Watkins State Farm Insurance Office. He handled my many questions regarding automobile, home, and personal liability insurance matters in a timely, knowledgeable, and thorough manner with clear explanations that allowed for the making of well-informed decisions concerning the available options. I highly recommend this office when considering your insurance needs. Ray M."
We responded:
"Thanks Ray! Steven is awesome and loves making sure our customers and making the best decision for themselves!! We are honored to be your chosen insurance agency and company!!! We love working with people just like you!"
Gregg Carneal
August 11, 2024
5
out of
5
rating by Gregg Carneal
"I started the quote online, but wanted a professional review. Jeff called and did just that. After so many years of cut rate insurance, with a morsel of customer service, I am glad to be back with State Farm and it's nearby professionals."
We responded:
"Hey Gregg, We are thrilled to provide you with fantastic customer service and help you with ALL of your needs! We love having customers like you and really appreciate that you are back with State Farm and Chose Lori Watkins State Farm! Jeff is the best, isn't he!? THANKS for your kind words. Thanks a lot for your awesome review! I'm glad Jeff could help you out and provide the professional review you were looking for. It's great to have you back with State Farm and our local team. If you need anything else, we're here for you! - Lori Watkins - State Farm Insurance Agent, Altavista, VA"
Erin Tucker
July 15, 2024
5
out of
5
rating by Erin Tucker
"The process to set up my account was quick and easy. Elizabeth went above and beyond to help make my transition smooth!"
We responded:
"Thank you for sharing your positive experience, Erin! I'm glad Elizabeth went above and beyond to ensure a smooth transition for you. We're grateful for your kind words and look forward to assisting you with any future insurance needs. Lori Watkins - State Farm Insurance Agent, Altavista, VA"
Kimberly Cottle
July 15, 2024
5
out of
5
rating by Kimberly Cottle
"Lori is very personable and thorough. She cares very deeply about your needs and protection. She is very knowledgeable about the products and explains details at a level you can understand. She is a State Farm Asset!"
We responded:
"Thanks so much Kimberly! I look forward to a great, long relationship with you and your family!"
Brenda Foote
July 11, 2024
5
out of
5
rating by Brenda Foote
"Great customer service!"
We responded:
"Thank you for the positive feedback, Brenda! We are happy to hear that you had a great customer service experience with our team. We appreciate your kind words and are here to assist you with any insurance needs you may have in the future. - Lori Watkins - State Farm Insurance Agent, Altavista, VA"
melissa logan
June 4, 2024
5
out of
5
rating by melissa logan
"Lori and her staff are great, they always are a call away and help with everything."
We responded:
"Melissa, we thank you for your feedback! We are always striving for success with our customers, and it always makes us happy when we become the all-in-one solution for their insurance journey. We are always here for you so if you need anything additional, please feel free to reach out. Thank you for choosing us! - Lori Watkins - State Farm Insurance Agent | Tinley Park, IL"
Amy Wehlitz
May 15, 2024
5
out of
5
rating by Amy Wehlitz
"Always available immediately! Instant answers and solutions to every situation. I could not ask for, and have never had a better agent in my 55 years."
We responded:
"Wow, thank you for the amazing feedback! I'm thrilled to hear that you've been happy with our service! Being there for you right when you need us is what we aim for, so it's incredibly rewarding to know that I've been able to provide quick solutions for you. It's been a pleasure serving you, and we're here for you whenever you need assistance in the future! Lori Watkins - State Farm Insurance Agent | Altavista, VA"
Jen Pittman
May 7, 2024
5
out of
5
rating by Jen Pittman
"My experience with this office has been wonderful! They have been very helpful, organized and friendly. Customer service is definitely a huge strong point with them! Thank you so much, Jeff and Elizabeth, for making my experience with your company a wonderful one!!! Keep up the great work!"
We responded:
"Jen, thank you so much for your glowing review! Jeff and Elizabeth are valued members of our team, and I'm thrilled to hear that their dedication to exceptional customer service has made such a positive impact on your experience with us. We take pride in providing helpful, organized, and friendly service to all our customers, and it's wonderful to know that we're hitting the mark. Thank you for choosing our office, and we look forward to continuing to exceed your expectations in the future! - Lori Watkins - State Farm Insurance Agent | Altavista, VA"
Crystal
March 29, 2024
5
out of
5
rating by Crystal
"Jeff Smith is amazing at finding you the best rates. He also talk to you about everything they offer and listens as well. Thank you again Jeff."
We responded:
"Thank you, Crystal, for your delightful feedback! We're pleased to hear that Jeff was able to assist you in finding the best rates and provide you with valuable information. Our office is always here to help with any insurance needs you may have in the future. - Lori Watkins - State Farm Insurance Agent, Altavista, VA"
Kalani W
March 13, 2024
5
out of
5
rating by Kalani W
"Lori Watkins @State Farm Insurance was wonderful! She was quick at getting my quote together for me, I really appreciate her help. Give her a call, you won't be disappointed."
We responded:
"Thanks so much Kalani!! Customers like you make it easy!!!"
James Royal Green
February 29, 2024
5
out of
5
rating by James Royal Green
"The agent was very knowledgeable and professional Great Service, will recommend your company to my family and friends. Have a Blessed and wonderful day!"
We responded:
"Hi! Thanks for this great review! We strive to help you understand insurance and to be here when you need us! Thanks for letting us know we are doing our job! We look forward to helping your family and friends! Lori and team"
Tierra Carter
February 24, 2024
5
out of
5
rating by Tierra Carter
"I needed help and the whole experience was great. I was limited on time and Jeff was super nice and provided the help I needed in a timely fashion. He was relatable which was a plus and kind. I always appreciate kindness in today’s climate. I would recommend this State Farm office to anyone looking for affordable insurance and a great customer service experience."
We responded:
"Tierra, thank you so much for your kind words! We're thrilled to hear that Jeff provided you with exceptional service and met your needs promptly. We pride ourselves on offering personalized and efficient assistance, and it's wonderful to know that Jeff's approach was both relatable and helpful. We appreciate your recommendation and look forward to continuing to provide you with top-notch service here at our office!"
Bills Auto Sales
February 19, 2024
5
out of
5
rating by Bills Auto Sales
"Very polite and efficient when helping us with one of our mutual customers insurance needs!"
We responded:
"Thanks! We try really hard to work with all of our business partners quickly and efficiently! We are very thankful that you acknowledged this!! Let us know how we can help you in the future!"
Gary Slavinsky
February 15, 2024
4
out of
5
rating by Gary Slavinsky
"This office has been taking care of my car insurance for several years. They've handled my claims quickly and helped me out with a ripoff carrier who wanted to pay less than they should have when their client rear ended me at a light. There was one administrative oversight which could have been a big problem. But it was not, because they rectified the problem quickly and professionally. I only wish they were open on Fridays."
We responded:
"Gary, thank you for your loyalty over the years, and I'm glad to hear that we've been able to assist you promptly and effectively with your auto insurance needs. Handling claims efficiently and advocating for our clients' rights is a top priority for us. Your feedback regarding our hours of operation is duly noted, and while we currently don't operate on Fridays, we're always looking for ways to enhance our service and accommodate our clients better. Should you have any further concerns or require assistance, please don't hesitate to reach out!"
Bert Burress
February 14, 2024
5
out of
5
rating by Bert Burress
"Great customer service!"
We responded:
"Bert, thank you for acknowledging our dedication to providing excellent service!"
Love Heals
February 8, 2024
5
out of
5
rating by Love Heals
"Lori serves her community with passion, integrity, and care. Our team has been tremendously blessed through her services and I highly recommend working with her! - Courtney Green, Executive Director & Founder"
We responded:
"Thanks Love Heals! We are so thankful for what you all do and to get to work with you!"
Kelly Smith
January 25, 2024
5
out of
5
rating by Kelly Smith
"The entire team is fantastic and extremely helpful!!"
We responded:
"Thank you Kelly! We love having you as one of our wonderful customers! "
Travis M
January 25, 2024
5
out of
5
rating by Travis M
"wonderful service. Jeff was able to answer all questions and concerns. Found us wonderful discounts and took great care of us."
We responded:
"Thanks Travis! I am so thankful Jeff was able to help you find ways to save! We are always looking to find great customers and do our best to work within your budget! "
Lucas Gortman
January 23, 2024
5
out of
5
rating by Lucas Gortman
"This was my first experience trying to get car insurance for my first car and Amber was very professional and helpful. She helped me find a quote for me that fit my budget and even helped me understand all the different policies."
We responded:
"Hi Lucas, welcome to our family! And thanks for the kind words about Amber. It is customers like you that make our jobs great. Let us know how we can help with anything else you may need!"
Judy Taylor
January 18, 2024
5
out of
5
rating by Judy Taylor
"The absolute best insurance people to work with for all your insurance needs."
We responded:
"Thank you for the five-stars, Judy! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Robert Godfrey
January 16, 2024
5
out of
5
rating by Robert Godfrey
"Amber Nordquist was very helpful and professional."
We responded:
"Hi Robert, thanks so much for your kind words! Amber is a gem, but customers like you make that easy!!! Thanks for being the best part of our Agency!"
Beverly McDonald
January 9, 2024
4
out of
5
rating by Beverly McDonald
"Very friendly and informative."
We responded:
"Beverly, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."